FOR OUR OVERSEAS CUSTOMERS
Information on
International Shipping
Thank you for your interest in our natural jadeite jewelry. We welcome orders from customers around the world. Please review the following information before placing your order.
01
DELIVERY
Shipping
We ship via Japan Post EMS (Express Mail Service). Shipping costs start from ¥4,500 and vary depending on the weight of your order and your destination.
Estimated delivery time is approximately 10–14 business days after dispatch, though actual timing may vary depending on your location and customs processing.
02
TAXES
Customs Duties & Import Taxes
Please note: any customs duties, import taxes, or handling fees charged in your country are the responsibility of the customer. These charges are not included in the product price or the shipping fee. In many cases, payment is requested as cash on delivery by your local customs authority or courier upon delivery of the item.
We recommend checking your country's customs regulations and estimated duty rates before placing your order, as we are unable to predict or control the exact amount you may be charged.
03
EXEMPTION
Tax Examption (Consumption Tax)
Orders shipped outside Japan are eligible for an exemption from Japanese consumption tax (10%).
To receive tax-exempt pricing, we will apply tax-exempt status to your customer account.
Please contact us using the Contact Us form in the bottom-right corner of the screen and provide the following information:
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Your email address
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The name of the person placing the order
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A request for tax exemption
Once the tax-exempt status has been applied, we will notify you by email. After receiving our confirmation, you may place your order as usual.
Please note:
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Please make sure the tax exemption is reflected at checkout before completing your purchase.
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Tax exemption cannot be applied retroactively after an order has been placed.
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Tax exemption is available only for orders shipped outside Japan.
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Tax exemption is available only for credit card payments (VISA, Mastercard, JCB, American Express, and Diners Club). Tax exemption cannot be applied to orders paid by any other payment method.
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Once your account has been set up for tax exemption, you will not need to contact us again for future eligible orders.
04
CURRENCY
Currency
You can check prices in your preferred currency using the currency converter in the top right corner of the screen. Please note that this is for reference only — your card issuer or PayPal will automatically convert the amount to your local currency at the time of payment.
05
PAYMENT
Payment Methods
We accept credit cards and PayPal. All payments are processed securely through our website.
VISA
Mastercard
JCB
American Express
Diners Club
PayPal
06
CERTIFICATE
Identification Report
Upon request, we arrange for your jadeite to be examined by a trusted, independent gemological laboratory in Japan, which issues a formal identification report. Using FT-IR analysis, the laboratory verifies the absence of dye or polymer impregnation, certifying that your piece is natural, untreated jadeite.
Jade is defined as a tough, polycrystalline ornamental aggregate composed of jadeite, omphacite, kosmochlor, or a combination thereof. This definition conforms to the standards adopted by leading international laboratories, including the GIA.
LABORATORY
Japan Germany Gemmological Laboratory
TURNAROUND
Approx. 2 weeks
(longer over holidays)
FEE
¥8,000
Free for items ¥50,000+
If you would like a complimentary identification report, please let us know by email.
07
RETURNS
Returns & Exchanges
If your item arrives damaged or defective, please contact us first at [info@jadeite.co.jp] with photos showing the condition of the item. We will determine whether the item qualifies as defective, and if so, will provide instructions on how to return it.
Please note that natural variations in color and inclusions inherent to natural stone, as well as slight color differences between your monitor display and the actual item, are not considered defects.
08
INVENTORY
Inventory
As we operate multiple stores, one-of-a-kind items may occasionally be out of stock. In such cases, we may need to cancel your order, and we kindly ask for your understanding.